Whatsapp for claims submission and IoT & blockchain to combat fraud

In our previous post, on Distribution, we pointed out that claims represents perhaps the most important customer touchpoint in the entire insurance journey. But claims is even bigger still – Nothing affects carriers’ bottom lines like claims; too many are not just capable of wiping out company margins but can jeopardise company survival full stop. And it’s not as if customers like claims either

Alexander Cherry

Alexander Cherry, Head of Research & Content at Insurance Nexus.