Customer service is undoubtedly important to the modern, connected consumer. The chief differentiator between legacy carriers and the new breed of agile, digital-native insurtechs lies in the superior, efficient and omnichannel customer experience the latter are able to provide. While 2018 saw many legacy carriers conduct a host of pilot initiatives aimed at improving the customer experience, there is an imperative on the rest to act now in delivering interactive and personalized products, communications and experiences.
Based on a 2019 Insurance Nexus survey, insurance executives believe that customer experience will see the biggest impact from the implementation of AI. While there are many barriers for carriers to effectively leverage AI, its potential for winning and retaining customers in the future is beyond doubt.
Moderator Stephen Applebaum (Managing Partner, Insurance Solutions Group) will be joined by QBE Senior Vice President and Head of Specialty Claims, Thomas Sheffield, Allstate Head of Consumer Innovation and Design, Allstate Digital Ventures, Nicolette De Guia and Arch Mortgage Insurance Company Vice President of Product Development, Bilal Parviz to explore the strategies and approaches carriers are successfully deploying to create AI-driven, relevant and valuable customer experiences.
Register for this webinar for insights into creating outstanding customer experiences across the customer lifecycle, including:
- From low-touch to automated underwriting: Explore strategies to simplify risk questionnaires without sacrificing insight quality and streamline the onboarding process to enhance the customer experience
- Achieve Customer-Ruled Claims: How analytics is enabling digital technologies, transparent communications and intuitive CX to give customers ownership of their claims journey
- Completely Understand Your Customer: How data and analytics can bring customer into focus to create interactive, tailored and on-demand products that resonate.
Register for the webinar here and you will be sent the recordings once the webinar has run
This webinar is being run in association with Insurance Nexus’ upcoming sixth annual Insurance AI and Analytics USA Summit. The conference, which will welcome over 450 senior insurance executives from analytics and business teams, will take place on May 2nd and 3rd, 2019, at the Renaissance Chicago Downtown Hotel, Chicago, Illinois. For more information about this, and other Insurance Nexus events, please visit the website: https://events.insurancenexus.com/analyticsusa/ or contact Insurance Nexus directly.