Insurtech is reshaping the industry to the core: where are carriers’ investments increasing the most?

Insurance Nexus set out to investigate the global state of insurance: from the latest tech trends to regional opportunities. After 50 interviews with the industry’s leading commentators and a wide-ranging international survey with over 1000 respondents the Global Trend Map aims to capture information about the megatrends at work in today’s insurance industry: Low Interest Rates and Soft Market Conditions, the Complexification of Risk and the clarion call for Customer-Centricity. 'Technological advancement' is by far the greatest overall external challenge, followed by 'Changing customer expectations' and 'Digital channel capabilities'.