London Market Claims focuses on claims’ role in modernisation and delivering better client outcomes London has a renewed urgency to modernise in the face of increased competition in the global insurance market, changing client expectations and rapidly developing new technologies – presenting claims with a unique strategic opportunity. Successfully responding to these challenges is critical if London is to maintain its position as the no.1 market for specialist and commercial (re)insurance – the question is how can claims lead not follow on modernisation, and be London’s key differentiator in a new globalised market? It’s time for claims to step up by designing and implementing a claims strategy that provides real improvements for clients, delivers efficiencies in the value chain and builds sustainable competitive advantage.