Over the time of a global pandemic insurance industry went through a number of changes that affected both insurance companies and their clients. Facing this new reality, industry players had to rapidly adapt, optimize and improve their claims management processes to operate successfully.Over the time of a global pandemic insurance industry went through a number of changes that affected both insurance companies and their clients. Facing this new reality, industry players had to rapidly adapt, optimize and improve their claims management processes to operate successfully.

The years of 2020 and 2021 also brought cutting-edge innovations to the scene and made claims professionals think what the future holds for the sphere.

At the 11th edition of the Insurance Claims Management Summit speakers and delegates will speak about AI in claims handling, successful practices of claims management digitalization, improvement of customer experience and customers’ priorities, telematics in claims, claims ecosystem and partnerships. They will also touch upon mobile claims, climate events, claims transformation, customer-centricity and other trends shaping the future of insurance claims management.