Collaboration between insurers and InsurTechs is key to address customer demand for add-on services, personalization, and flexible offerings PARIS--(BUSINESS WIRE)--The insurance industry is facing a structural shift where effective collaboration with InsurTechs is essential in order to meet rising customer expectations, according to the World InsurTech Report 2019 (WITR) published today by Capgemini and Efma. “As the insurance marketplace evolves, insurers will move beyond their traditional role…