The new innovator's dilemma in insurance

Insurers have changed in the last decade, slowly transforming outdated business practices to bring more flexibility and agility to operations and customers.

The initial challenge wasn’t so much an aversion to new technology as it was about skepticism and resistance towards disrupting proven business models that have been in place for years. The famous book “The Innovator’s Dilemma,” by Clayton Christensen, described this kind of predicament.