In recent years, we’ve seen major shifts and trends that point to where the insurance industry is headed long-term. Widespread adoption of mobile technologies is streamlining communication like never before, and unlike past years, the majority of insurance companies’ customer interactions are now happening online without ever speaking face-to-face.Insurance companies are also fully realizing telematics’ ability to collect accurate data about their customers, allowing for innovative new programs based on previously uncollectible real-time data.