Realistic Expectations for Insurance in 2020

Visualize a meter that ranges from No Change (1) to Total Transformation (10). I expect the actual changes to the 2020 Insurance Industry meter to register somewhere between 1 and 2. Thinking about insurance industry trends for the next year was always a fun exercise whether I was at the META Group, Financial Insights (IDC) or Ovum (now Informa Tech, I believe).