Q&A: Insurtech benefits apparent amid pandemic but complex claims need a human touch – Gallagher Bassett

Andrew Sewell, Gallagher Bassett’s UK technical director speaks to Insurance Times about insurtech and how the pandemic has demonstrated the sector’s importance, but a human touch is still necessary for complex claims 

1. During lockdown technology has been instrumental especially for claims, do you see this continuing and what opportunities does this hold for insurtechs post-pandemic?