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Property & Casualty Insurers Raise Digital Games as COVID-19 Elevates Customer Expectations, J.D. Power Finds

GEICO Ranks Highest in Service Satisfaction, National General Ranks Highest in Shopping Satisfaction TROY, Mich.--(BUSINESS WIRE)--Significant investments in direct-to-consumer website and mobile design have helped property and casualty (P&C) insurance companies improve their digital service and shopping experiences. According to the J.D. Power 2020 U.S. Insurance Digital Experience Study,SM released today, insurers have made across-the-board improvements in clarity of information, but many…