Now is the Time to Redesign for Digital: Improve the Customer Experience with Multichannel Communications that Matter. Cut through the noise and improve your Net Promoter Score with a multichannel, customer communications management solution. What’s the point of upgrading your core systems if you still leave customers out in the cold? While you’re stuck with costly and inflexible communications channels, your competitors are saving money and responding to customer demand by designing an integrated multichannel communications platform.