New Digital Communications in Insurance: Options for Prospects, Producers, and Policyholders

The options for digital communications keep expanding. Insurer’s mobile interactions with prospects, producers, and policyholders have become common, while methods like e-mail, web portals, and even fax are extensively used. Now, there is a whole new world of messaging platforms, chatbots, business texting, voice assistants, and more. All of these methods are in widespread use in the world today, but not necessarily in insurance.