Microsoft CEO Satya Nadella: for the future of chat bots, look at the insurance industry

For an early look into how chat bots are being used commercially, Microsoft CEO Satya Nadella suggests looking at the insurance industry. From sales to customer service, "you're seeing a lot of action in terms of people building bots that have real natural language understanding," Nadella said on Monday at the FinTech Ideas Festival in San Francisco. "We have pilots going on with many many customers.".