TORONTO,ON and MONTRÉAL, PQ, Sept. 1, 2015 /CNW/ - Manulife today announced that it has enhanced its contact centre customer experience with the deployment of natural language understanding (NLU) and voice biometric technologies. Manulife is the first company in Canada to introduce voice biometrics as well as natural language understanding in a single interactive voice response (IVR) system offered in both English and French. First introduced in July 2015 to Manulife Bank customers, the new IVR system provides customers with a secure system that recognizes natural conversation. For customers who choose to enroll in the voice biometrics option, they can now simply say "at Manulife my voice is my password" to access their accounts without the need for additional passwords, PINs and security questions, for subsequent calls.