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Juniper Research: Bank Cost Savings via Chatbots to Reach $7.3 Billion by 2023, as Automated Customer Experience Evolves
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Representing a Growth in Operational Savings of 3,400% from 2019 BASINGSTOKE, England--(BUSINESS WIRE)--A new study from Juniper Research has found that the operational cost savings from using chatbots in banking will reach $7.3 billion globally by 2023, up from an estimated $209 million in 2019. This represents time saved for banks in 2023 of 862 million hours, equivalent to nearly half a million working years. According to the new research, AI in Fintech: Roboadvisors, Lending, Insurtech &…