Ingenin’s Manjit Rana leads the session with FintechOS’ Allan Wishart and Rory Harrison and Suvendu Pradhan, Koala Insurance, on InsurTech innovation and how it is has adapted to the dramatic changes in consumer and professional behaviour since the 2020/21 pandemic

Rana started with a very direct statement: “Most of the industry translated away from analogue into a digital environment pretty quickly.” Increased digital adoption, changes in mobility patterns and purchasing, and awareness of health are key changes in customer behaviour.