InsurTech Futures: Ageas to use AI in claims handling

Ageas has partnered with Tractable to use artificial intelligence (AI) across its motor claims management. The provider claimed that this is the first time AI has been used in motor claims handling in the UK and added that is “represents a significant opportunity in the claims sector” to save time and cost. Ageas further explained that it had completed a successful first-stage pilot at the end of 2016, performing analysis of several thousand vehicle images involved in accidents, with Ageas’ motor engineers verifying the findings.