Insurers work to stock data to feed AI

Artificial intelligence is one of the most talked-about technology topics in insurance right now, as Insurtechs and incumbent carriers alike reveal excitement for the technology's potential in underwriting, customer service and claims. However, the relatively new technology does have some shortcomings, experts say. A lack of historical data, insurers’ legacy systems and AI’s inability to decipher natural language beyond basic speech has stymied the technology’s growth.