How Virtual Agents Powered By Artificial Intelligence Can Transform Insurance - Carrier Management

As with most industries within the financial services sector, insurance is facing the dual pressures of needing to keep costs down in a competitive environment while maintaining satisfaction levels—and this can be seen very vividly in the area of customer service. The call center is typically the front line of customer support, and is often characterized by long waits and cumbersome menus. This leads to unsatisfactory experiences, and ultimately lost business