How Telematics Can Facilitate Insurance Claims Handling

While information derived from usage based insurance telematics hasn’t been fully utilized in the claims process, the benefits it can provide – consistency, efficiency and accuracy – offer a way to reduce claims costs. David Lukens, LexisNexis director, says telematics is considered an accurate way to predict loss costs and insurers in Britain have already implemented telematics information as the first notice of loss. Most U.S. insurers have some form of telematics program in pilot mode at the very least, according to Lukens, who is no stranger to the claims process having previously managed claims operations at AIG.