How mobile voice technology supports efficient insurance fraud investigations
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With theft from insurance fraud reaching at least $80 billion a year, insurers are equipping themselves with data analytics tools to identify and investigate suspicious claims before a settlement is offered. Software to analyze existing electronic data is essential, but investigators in the field need tools to gather new information as well. With mobile voice technology, such as a professional dictation recorder app on their smartphone, investigators can capture statements, interviews and more granular, higher-quality observational data that could serve as the basis of an investigation report or support videotaped evidence.