propertycasualty360

How InsurTech will affect operations and claims in 2021

Despite the huge advances in technology, I sometimes feel like nothing has changed in insurance operations and claims. I have been working in this space internationally for the last 20+ years in chief operating officer (COO) insurance company roles and now in management consulting and technology solutions. From first-hand experience, I am not sure the customer feels like much has changed either. Why is this the case?