HDFC’s insurance AI bot to sift customer queries

HDFC Life, an Indian life insurance services provider, has launched an email bot named SPOK. It can automatically read, understand, categorize, prioritize and respond to customer emails that are sent to HDFC Life, within milliseconds. According to the bank, this automation initiative will enable it to respond to user queries faster and more efficiently and consistently. It will also help generate deeper insight on customer needs by identifying patterns in customer interactions and facilitating HDFC Life to progressively anticipate and address all customer issues and needs.