While there are many good reasons to invest in underwriting technology, for Stonetrust Commercial Insurance Company there is really just one primary driver behind everything that we do and that’s delivering exceptional service. Michael Dileo, senior vice president of Underwriting and Claims Operations at Stonetrust Commercial Insurance Company, describes why his company invested in modern underwriting technology and how the workers comp carrier leverages the technology to maintain its reputation as a responsive business partner for producers and customers. Stonetrust is a mid-sized property/casualty insurance carrier, based in Baton Rouge, Louisiana. Working with more than 350 independent agents in five states, our company writes workers’ compensation coverage for a broad diversity of business classifications.