In what could be the first step toward changing how insurance claims are handled in the future, Erie Insurance has moved from testing to actually using a drone to assist with a property damage claim. The company was among the first insurance companies to seek and receive permission from the Federal Aviation Administration to use drones commercially. It is not aware of any other insurance company that has used a drone in an actual claim. The drone was used to inspect the roof of a customer’s home after it had been repaired following ice dam damage last winter.