Cyber: Digitalised world helps increase insurers' relevance

Digital tools such as telematics present an opportunity for insurance companies to engage more frequently and develop a stronger relationship with their customers - thereby allowing them to be more responsive to changing consumer needs than before. Speaking at a panel discussion in Singapore yesterday on the opportunities for insurers in a connected world, Mr Neal Baumann, Deloitte’s Global Insurance Leader, pointed out how customers are motivated by meaningful engagements rather than just pricing.