According to a new insurtech report from Capgemini and Efma, the COVID-19 pandemic has increased customer engagement and expectations when it comes to digital insurance, meaning re/insurers must accelerate their efforts to build digital capabilities.

virusThe World InsurTech Report 2020 (WITR) also noted that the boundaries between insurance, insurtechs, big tech firms, and tech partners are blurring as more non-traditional players enter the insurance space.