Adopting a new mindset, leveraging intelligent processes and collaborating with ecosystem partners will be crucial to meet rising business and customer needs PARIS--(BUSINESS WIRE)--Insurers must explore new ways to build capabilities to meet the digital needs of customers as BigTechs1 and non-traditional players enter the insurance space, according to the World InsurTech Report 2020 (WITR) published today from Capgemini and Efma. With COVID-19 increasing customer engagement and expectations, the…