Customers Demand More Comprehensive and Personalized Insurance Products to Address ‘Coverage Gap’ in Existing Policies and Emerging Risks PARIS--(BUSINESS WIRE)--The World Insurance Report 2019, published today by Capgemini and Efma, reveals that policyholders are increasingly concerned that their insurance coverage has become insufficient for emerging risks such as cybersecurity to environmental threats. Insurers are less ready for change than their customers, most of whom want more comprehensive…