A.I. can close gap in meeting changing customer expectations: InsurTechQC
Insurance companies that leverage cognitive computing, or Artificial Intelligence (A.I.) can close the gap in meeting changing customer expectations in a competitive InsurTech age. Speaking to Canadian Insurance Top Broker at the InsurTechQC conference in Quebec City on Monday, Christian Corso, Partner, Quebec FSS Leader, IBM Global Business Services, said insurance industry executives recognize the potential of A.I., but are unsure exactly how to leverage it.