From the short stories of Isaac Asimov to “2001: A Space Odyssey” and beyond, artificial intelligence, or “AI,” is often associated with science fiction. But this once-fantastical concept is making a big impact on today’s businesses. In recent years, AI has been gaining traction as an everyday tool for automating business processes in the insurance industry as providers strive to better manage big data and improve responsiveness to customers to drive revenue and achieve better overall outcomes.