As the most important touchpoint in the customer lifecycle, claims organizations need to prioritize developing these qualities and be on the front foot to deliver the reputation and retention rates that underpin insurance claims success.

With inflation and supply chain impacts, nuclear verdicts, changing customer expectations and an evolving ecosystem to navigate, there is unprecedented urgency to be agile and recalibrate focus to achieve claims excellence.

Act now at Reuters Events: Connected Claims USA 2023 (September 26-27, Austin) to drive the insurance claims industry forwards in an evolving business landscape. Join 700+ senior claims decision-makers to enhance customer service, streamline claims processes, perfect carrier-vendor alliances, and foster adaptive, future-thinking claims strategies, centered on people, data and innovation.

See you in Austin, at #CCUSA – the must-attend event for North America’s claims community!