As we move through the 2020, customer expectations are evolving with rapid speed. With an influx of technologies and strategies that promise increased engagement and profits, the problem lies in knowing what truly works. How do we move past this?

The solution lies in having the right strategy.

Join Brooks Tingle (President and CEO, John Hancock Insurance), Mary Bahna-Nolan (SVP, Head of Product Innovation and Strategy, Pacific Life), Christian Mitchell (EVP and Chief Customer Officer, Northwestern Mutual) and (Mark Crow, Insurance Industry Executive, Microsoft) in a live webinar and leave with the strategies that will equip you to:

• Predict your customers needs before they arise, and act with speed in creating new personalized products that will put you ahead of the game

• Engage with the technologies to achieve customer centricity

• Step up your communication using new and innovative engagement channels to enjoy unmatched customer loyalty